Refunds and Returns Policy

Overview

Each ShopJoy vendor is responsible for posting, and abiding by, their own refund and returns policy for their shop. Each consumer is responsible for reviewing and accepting a vendor’s refunds and returns policy prior to placing an order. If the purchase deadline outlined in your vendor’s refund and returns policy has lapsed since your purchase, ShopJoy is not responsible for any refund or exchange on their behalf, and any further resolution must be negotiated directly with the vendor.

To even be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned or refunded, and these are subject to change at any time without express notice.

For example, perishable goods such as food/consumable items, flowers, personal products such as earrings, customized products, newspapers or magazines cannot be returned. Products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases are also non-refundable and non-returnable.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, the vendor will require a receipt or proof of purchase.

Please do not send your purchase back to the vendor, unless they request you to do so.

Refunds

Once your return is received and inspected, the vendor will send you an email to notify you that they have received your returned item. They will also notify you of the approval or rejection of your refund. Please contact the vendor directly for any inquiries about refunds, returns, or exchanges, as each vendor is directly responsible for these in all circumstances.

If you are approved for a refund, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within a certain amount of days. Please check directly with the vendor for any approval or refund details, as ShopJoy will not be privvy to any of this information. If you have already discussed a potential refund with the vendor, but are not satisfied with their decision or other proposed resolution, then please read our section on Disputes further down on this page to learn about the next steps you can take to escalate your issue.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Customized items

Customized items cannot be refunded.

ShopJoy Vendor & VIP Vendor Subscriptions

ShopJoy Vendor & VIP Vendor subscriptions are non-refundable. This includes subscription purchases made on our ShopJoy website, and also any discounted or limited-time purchase made through any of our sister websites or sales pages.

Exchanges

Generally, vendors will only replace items if they are defective or damaged. If you need to exchange it for the same item, contact the vendor through whom you made your purchase directly.

Gifts

If the item was marked as a gift when purchased and shipped directly to you (or the gift recipient), you may receive a gift credit for the value of your return. Once the returned item is received by the vendor (if requested), a gift certificate will be sent to you. Please check with your vendor regarding their specific refund and return policy on gift items.

Shipping returns

Whether or not an item should be returned to the vendor depends entirely on the specific vendor’s own refunds and returns policy on their shop. Please contact the vendor directly to discuss the shipping of returns, and exchanges.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. The vendor cannot guarantee that they will receive your returned item otherwise.

Disputes

*There are certain situations where a dispute may arise between a vendor and a consumer; in such cases, please send us an e-mail outlining the purchase in question, the date of purchase, the issue, and a summary of your communications with the vendor, for our review. At ShopJoy, we take customer satisfaction very seriously, and we will review each dispute on a case-by-case basis to determine the best and most fair outcome for both parties.

Please send an e-mail about your dispute to: info@shopjoy.club